Orders:

  • New customers must provide the following information upon first purchase: Company Name, Contact Name, Address, Phone Number, Fax Number and a Email address. A hard copy of the vendors permit must be submitted through fax or email from vendors in provinces not using HST.
  • Minimum order is $250.00. (Before tax and Shipping) 
  • Hi Jean International is a Wholesaler  and will only sell to Retail Businesses.

Pricing:

  • The price of each item listed and the total shown in the shopping cart is the subtotal of goods excluding taxes and freight.( Shipping ) 
  • The final total will include applicable Taxes and Shipping Fees which will show on the finalized invoice which will be included in each shipment.
  • Sale items or promotions cannot be applied to previous orders.

Shipping:

  • Orders are processed on a first come first serve basis.
  • Orders are normally shipped  approximately 2 - 3 business days upon order receipt.
  • Expect delays during trade show seasons.
  • The order will be delivered to the buyer’s specified Address. It is the customers’ responsibility to inform Hi Jean International of any changes in Address.
  • We compare the shipping rates of UPS, Purolator and Canpar  for your Location to minimize your cost.

Payment  Terms:

  • We accept Cash, Visa, Master card and Debit Card
  • Accounts more than 40 days past due will be sent to Collections. 
  • A $20 fee will be charged for any returned Cheques

 

Return  Policy:

  • Refunds are not obtainable
  • All manufacturer defects and discrepancies on New and unused items must be reported to Hi Jean International by Phone, email or fax within 7 days of receipt with invoice, after 7 days there will be No refund and or exchange. 
  • Once approved a credit note will be issued for the defective merchandise.
  • Unauthorized returns will be charged for all applicable shipping and handling fees and a restocking fee of $25.00.
  • Hi Jean International. will take care of the freight expense for the return of New defective products.
  • Exchanges are available given that the item is still in stock.

Privacy  Terms:

  • If entered into an agreement with Hi Jean International. for the provision of any services, customer information will be retained at Hi Jean International head office.
  • If entered into a purchase agreement Hi Jean International. will use the information in the administration of that agreement.
  • All customer information shared with Hi Jean International is completely confidential and is maintained with very high standards of safety and security. No information is shared with any third party.